Ask 3 Questions
Welcome! I'm Laura Nathanson, an IT consulting leader with 24 years of experience across 19 industries.
I Ask 3 Questions to empower successful business transformations, with technology as an enabler.
I'm excited to partner with you to make the changes you need to get, and stay, competitive in our volatile world.
SERVICES
Here are the 3 questions I ask to empower your transformational success.
What's the problem
to solve?
Complex problems are typically large scale and difficult to solve. If we
don't define an actionable slice of a complex problem first, understanding both the Pain Point and the Root Cause, we run the risk of solving the wrong problem.
A problem/solution mismatch is one reason why 70-95% of digital transformations fail.
What's the outcome
to achieve?
Once the problem is defined and agreed to by all stakeholders, the solution to the problem is co-created. The solution definition includes Actions to be taken, and a Motive for those Actions.
The benefit of this approach is that if the problem definition is precise, it will lead directly to the solution, mitigating the risk of failure due to a solution/problem mismatch.
What does good
look like?
The final step is to plan and execute on the solution, including an Incremental Roadmap, Tightly Linked Success Metrics and Change Enablement.
One important piece of setting the implementation up for success and continuous improvement is to make sure the success metrics are tightly linked to both the problem and the solution.
HOW IT WORKS
I partner with your team and organization to answer the questions, using methods and tools that meet your unique needs.
Problem Definition
Design Thinking Workshops
Persona Definition
Market Research
Customer Journey Mapping
Requirements Definition
Root Cause Analysis
Business Process Mapping
Accountability Analysis
1:1 Interviews
Surveys
Technical Assessments
Needs Assessments
Executive Readouts
Solution Definition
Solutioning Workshops
1:1 Interviews
Requirements Analysis
Solution Architecture
Information Architecture
UX Design
Complexity/Value Analysis
Operating Models
Organizational Design
Process Optimizations
IT and Product Strategy
Sales Strategy
Business Strategy
Marketing Strategy
Executive Readouts
Solution Delivery
Roadmapping
Program Management
Product Management
Project Management
Agile/SAFe/Scrum Delivery
Success Metrics Definition
Change Management
Communications Management
Customized Training
Metrics Tracking and Evaluation
Continuous Improvement
Executive Readouts
Success Stories
My 3-question approach has helped clients and colleagues, across industries and functional roles, to successfully solve complex problems at scale.
Decreased Attrition
to 0%
Role: Talent Manager
Industry: Consulting (Mid-size)
Analyzed and solved root cause of high attrition, leading the company to decrease attrition to 0% within 18 months
Decreased Software Defects by 190%
Role: Business Analyst
Industry: Automotive Retail (Large)
Analyzed and solved the root cause of excessive defects in customer website (2 per test script) and led team to decrease them by 190%
in 4 months
Reduced Regulatory Compliance Risk
Role: Enterprise Architect
Industry: Health Insurance (Large)
Analyzed and solved root cause of 3 bottlenecked regulatory processes, leading team to develop solutions that reduced compliance risk
Increased Intranet Adoption by 1400%
Role: Change Manager
Industry: Engineering (Large)
Analyzed and solved the root cause of lack of Intranet adoption and increased unique users by 1400% in 1 year
Slashed Acquisition Steps by 75%
Role: Product Manager
Industry: Entertainment (Global)
Led the analysis and solution for the root cause of poor digital customer acquisition and led team to slash acquisition steps
by 75% in 3 months
Improved Team Effectiveness by 40%
Role: Program Manager
Industry: Oil & Gas (Global)
Analyzed and solved the root cause of software development delays and led team to improve effectiveness
by 40% in 6 months
TESTIMONIALS
"I have had the pleasure of getting to know Laura over the years and watch her unleash her superpowers for developing people, leading people to achieve objectives with her people-centric values, and driving value for her clients and our organization with fearless authenticity.
Her knowledge, experience, and approach to unlocking business value is an asset anywhere she goes."
CONTACT US
Let's Work Together
Reach out today to learn more about how I can empower your organization's transformational success.
Laura Nathanson
Ask 3 Questions, Inc.
Santa Rosa, California
1-914-714-0581
Why Choose Ask 3 Questions?
24
Years of Experience
15
Large-Scale Digital Transformations
31
Organizations
19
Industries
ABOUT
What is Ask 3 Questions?
Ask 3 Questions is an IT consulting firm owned by me, Laura Nathanson. I'm a leader with 24 years in the industry who has worked with Accenture, Avanade and Pariveda.
I specialize in solving complex business problems around people, processes and technology. My unique approach, Ask 3 Questions, provides the basis for empowering organizations to design, plan, and deliver successful digital and business transformation solutions.
